At Mirela Vogue, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review the following return and refund guidelines.
1. Eligibility for Returns
- Returns are accepted within 7 days of receiving your order.
- Items must be unused, unworn, and in their original packaging with all tags attached.
- Returns are only accepted for products that are defective, damaged, or incorrect upon delivery.
2. Items Not Eligible for Return
- Products that have been worn, washed, or altered.
- Items without original packaging or tags.
- Clearance, sale, or final-sale items.
- Accessories such as jewelry, scarves, and undergarments (for hygiene reasons).
3. Return Process
- Contact our support team at [email protected] within 7 days of delivery to request a return authorization.
- Provide your order number, a description of the issue, and photos (if applicable).
- Once approved, you will be guided on how to return the product.
- Customers are responsible for the return shipping unless the item delivered was defective, damaged, or incorrect.
4. Refunds
- Since Mirela Vogue operates on a Cash on Delivery (COD) basis, refunds will be issued , voucher, or product replacement.
- In cases of defective or incorrect items, we will provide a replacement at no additional cost.
5. Exchanges
- Exchanges are subject to product availability.
6. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery by contacting [email protected] with photos of the product. We will arrange a replacement or credit at no extra charge.
7. Contact Us
For any questions or return requests, please reach us at:
📧 [email protected]